To land the job of your dreams, your assistant manager resume has to show that you’ll be able to understand every aspect of the enterprise, decide what’s important and what’s not, learn to … Fostered and built teamwork philosophy in the department/branch. Summary Service-oriented assistant branch manager with two year background in the rental car market. Built a motivated team through continuous communication, timely coaching and feedback, and effective leadership practices. Core competencies include sales and marketing, complex problem solving and critical … Assistant Branch Manager 06/2012 － Current Enterprise Rent-A-Car Manage daily rental operations, inside and outside sales efforts, train and develop a team of 7 employees, and maintain exceptional … As well as all administrative functions including performance reviews, new hire interviews and all employee training materials. Partnered with Talent acquisition on recruiting efforts, interviewed job candidates and made staffing decisions. Maintained and grew my customer base through direct marketing efforts in my respective areas. Those looking to work in the field should display in their resumes a degree in finance, accounting, management, or a similar field. Assistants Branch Manager provide administrative and clerical assistance to Branch Managers in an effort to meet or even exceed branch goals. Coached team on proper execution of sales process and role model desired behaviors - Adhered to compliance and operations risk controls in accordance with the company and regulatory standards, policies and practices. © 2020 Job Hero Limited. Assisted with a high-level of customer service to ensure each client were handled in a timely fashion. Access to Optimizer and Customer Connect, Calendar Connect and CCAPS/CFS systems to view customer profiles, record identified opportunities, schedule appointments and submit loan applications for processing by Central Credit Lending decisions are made by central credit; ABM may request a review of application and recommend additional discretion ABM has authority to grant other types of discretion (waiving fees, etc.) A bank assistant manager is someone who is the first link between the bank manager and the employees of a branch of the … This is one of the hundreds of Assistant Branch Rental Manager resumes available on our site for free. Top 22 Branch Manager Resume Objective Examples You Can Apply Now. When writing a resume or cv for a branch manager job, the quality of your objective statement is crucial to the success of the resume. Directed all branch operational aspects, including customer service, human resources, administration, and sales. Nail that assistant manager resume objective, highlight the right assistant manager skills, and start getting more … Collects loans, closes loans, and may initiate and sustain relationships with dealers. Assistant Manager , 02/2015 to Current Enterprise Rent-A-Car － Dallas, TX. However, they have their own set of duties … Supported branch manager in sales leadership, profit and loss management, and customer services scores. Demonstrate strong customers service skills and the ability to resolve problems and prevent customer dissatisfaction, Meet and exceed sales goals by working with customers to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs, Required to maintain strong knowledge of bank products and services, and, Ensure the customer's needs are met by partnering with the appropriate specialist (MLO and FC) to serve the customer's mortgage and investment needs, Certified Lender status (NMLS #) is required, Works proactively on their own lending production as well as successfully helps team members generate and execute lending opportunities, Promote and model the Flagstar philosophy - "Live the Mission. Identifies prospecting approaches to identifying potential customers and creates opportunities in order to sell financial solutions and ideas to customers, Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness, Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions, Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation, Knowledge of the responsibilities, issues, regulations, business practices, and operations of retail banking branches; ability to provide qualified services to customers, Knowledge of and ability to design and develop retail lending products and services, manage and evaluate operational processes and procedures and ensure compliance with local and company policies, Minimum of ten (10) years of relevant commercial insurance and risk management sales experience, Ability to design and structure complex insurance programs, Miller Heiman or similar training, as well as prospecting, sales-initiating and closing techniques, Risk management training and in-depth knowledge of various insurance and alternative funding techniques, Experience / training in mentoring, coaching, delegation and change management, General human resource knowledge (interviewing skills, employment standards, health and safety), Project management training and experience is an asset, Excellent interpersonal, communication and presentation skills, both verbally and written, Client focused and proven relationship building skills, Ability to work collaboratively as a key member of a team and independently with minimum supervision, Meticulous attention to detail, refined organizational skills and the ability to multi-task, Proven ability to prioritize competing requirements and deadlines under pressure, Must have strong computer skills and be proficient with the Microsoft Office Package, 2 or more years of sales management experience in Retail or Branch Banking environment, Strong interpersonal skills including ability to build customer base by approaching and establishing dialogue with customers, Recruiting: assists the Branch Manager in recruitment of new and experienced sales agents on an ongoing basis, Training: participates in new agent orientation and in office training programs. Acquire and maintain up-to-date knowledge of applicable policies, procedures, guidelines and bank operating systems, Process Transactions/Customer Service. Works to expand all customer relationships using this analysis in proactive sales/marketing effort. Ability to achieve results through collaboration and teamwork, and foster a positive team environment, Ability to develop meaningful relationships utilizing interpersonal skills, Motivated to achieve goals in a performance driven sales atmosphere, Excellent understanding of the stock market, Excellent organizational skills with the ability to multi-task in a fast paced client-facing environment, Ability to respond quickly to changing environments, Quick and accurate data entry/typing skills, High level of integrity and ability to maintain a high degree of confidentiality, Ability and willingness to relocate to fill a current open position, Intermediate level proficiency with Microsoft Word, Excel, Outlook, and Internet Explorer, Bachelor’s degree in Finance, Business, or related field, or equivalent combination of education and experience required, 2+ year licensed brokerage experience required, 3+ years related sales or financial services industry experience preferred, Current Series 7 and 63 licenses required, Series 24 or 9/10 license required or ability to obtain within 90 days of assuming position, Develop and implement business and sales plans, Build and expand quality personal or corporate customer relationships through individual and team product sales and referrals to specialized areas, Be responsible for branch operations and keeping the branch in compliance, Coach, counsel, and make recommendations on hiring, performance management, and salary adjustment decisions, Handle scheduling and sales activity within the branch, 1 year of successful sales experience with set goals, Bachelor's degree in a business related field, Series 6 Securities License and Insurance License or willing to obtain within a timeframe identified by management, 1 year of successful sales experience in an environment with set goals required, Ability to work a flexible schedule with hours between 9am -- 8pm Mon-Fri, 9am -- 5pm Sat, and 11am -- 4pm Sun, Series 6 Securities License and Insurance License preferred or willing to obtain within a timeframe identified by management, Must have the desire, ability, and a record of success calling on prospects and existing clients for sales opportunities, Develops a thorough understanding of AFC policies, processes and procedures relative to business development, loan processing, collections, expense control, and staff development, Participate in providing regular performance feedback to all members of the Branch Financial Services Team. Job Descriptions » Manager » Assistant Branch Manager Responsibilities The assistant branch manager responsibilities are essential for the functioning of any organization that has more than … Assistant Branch Manager Brooklyn, NY Job Summary: The Assistant Branch Manager provides supportive leadership to the Branch Manager by playing…The Assistant Branch Manager supports sales initiatives aimed at leveraging products/services in an effort to increase deposits, accounts, and customers of the branch… accuracy of information) to support the accuracy of all client activities, i.e., Know Your Client, etc, Assist the manager by working on assigned projects and by making recommendations to improve branch operations and development, Assists the Branch Manager with all team member activities related to sales staff including: interviewing, hiring, coaching, and performance management, In the absence of the Branch Manager or as otherwise delegated by the Branch Manager, performs assigned duties of Branch Manager, Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations, Work with Office and Yard Managers to develop, lead and drive the team to achieve projected goals, Works cooperatively with management to effectively communicate and implement performance standards and sales objectives, Work with the Branch Manager to develop strategies and objectives to maximize productivity and leverage expenses, Excellent communication and interpersonal skills, ability to build strong professional relationships, Brilliant at the Basics -Excellent customer service aptitude, Strong management, leadership and coaching capabilities, Excellent customer service skills with strong phone sales ability, Strong communication and presentation skills - able to tell a good story, Strong understanding of the sales management routines and ability to lead the team to action, Excellent research/problems solving skills and basic math skills, Detail oriented with the ability to complete handwritten compliance documentation neatly and accurately. Partnered with Branch Manager to manage hiring, performance management and compensation for bankers/tellers. Other education (degrees and advance training) and related experience (job times and type of experience) needed for various positions (if available) and will be considered in determining eligibility for vacancies, Ability to read and interpret documents such as procedure manuals, instructions, and necessary loan and collection documents. Ability to compute rate, ratio, and percent and to draw conclusions of those answers, Ability to apply common sense understanding, interpret, and carry out instructions furnished in written, oral, diagram, or schedule form. Managed staff of five to accomplish goals and objectives, Monitored five databases tracking all branch activity for accurate reporting, Maintained over 600 business portfolios with over a million dollars in assets, Prospecting and developing new business customer relationships while retaining and growing existing relationships, Provided onsite foundations account training for new clients, Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews, Quoted, coordinated, and executed sales of large roofing jobs for multiple commercial roofing contractors. These top resume tips should help you fine-tune your resume … [Insert name of credit union here] is looking for a results-oriented and service-focused individual to join our branch management team at our [insert location here] branch. Guided / motivated staff to attain sales goals, performed annual reviews, set objectives for following year performance. Being a Branch Manager Assistant … Worked closely with the Branch Manager to exceed sales goals. Exceptional level of versatility gained from a wide array of … Assistant Branch Manager Job Description Resume Resume resume clipart a good resume shsu career services resume professional resume 2019 simple but effective resume Ten seconds is typically all you get to make your spark some interest from a potential employer for any job. Advised clients on ways to effectively save for future college costs ensuring affordability. Assist Branch Manager to achieve sales target and projected profit. Helped grow new branch from 0 to $38 million in 12 months. Selected by senior management as member of peer audit team. Managed daily operations of a $100 million branch banking facility, resulting in top performance in sales and compliance. Responsible for Daily Cash Reconciliation (DCR). Approached work with clear method and maintained an orderly work area. Developed tactics that motivated staff to achieve their monthly sales goals on a consistent basis. Assistant Branch Manager Sample Job Description Template [Compensation] Fulltime/Part Time. Assistant branch manager responsibilities are no less than the manager's, except for the fact that the supreme authority remains in the hands of the branch manager. Asst Branch Manager 0609 JOB DESCRIPTION Title: Assistant Branch Manager Reports to: Branch Manager Purpose: This position will continually assist the credit union in delivering its Service Mission to the members: “We will help our neighbors achieve their financial dreams” by providing high quality service both internally and to the members. in an accurate and efficient manner in accordance with operational and regulatory guidelines, Assist with customer questions and/or issues relating to their accounts, Demonstrate strong customers service skills and the ability to resolve problems and prevent customer dissatisfaction, Leads the sales effort in the branch by implementing promotional campaigns and product initiatives, Leads sales meetings and provides training on selling bank products and providing superior customer service, Manages the more complex sales transactions of the branch and cross sells products and services, including mortgage loans, Assists the Branch Manager in leading sales of the Relationship Banker team by: establishing annual performance targets, providing direction and support through activity based coaching and skill development, Minimum three years of experience in Retail Banking with strong sales and management skills, Experience with customer transactions, overrides, Insufficient Funds and Overdraft guidelines and certifications, Computer experience, preferably with Touchpoint Teller and New Account Systems, Meet and exceed sales goals by working with customers to build and deepen relationships by uncovering financial needs, and, Conduct behaviors to meet with more customers such as proactive outbound calling and generating referrals, Certified Lender status (NMLS #) is required. Human Resources, Payroll and Continuing Education), Deal with client calls as they arise, both corporate and Wealth Management, Maintain the database of clients and prospects that use our website, Maintain confidential records for Branch Managers (i.e. Greet customers and ask questions to determine their needs, Process financial transactions (cash and non-cash bank transactions, balance inquiries, cashier's checks, money orders, cash advances with credit cards, etc.) 25%: Service Staff Management / Coaching, E. 10%: Branch Manager Coverage (% of time allocated to BM Coverage will vary based on branch hours), 10%: Branch Manager Coverage (% of time allocated to BM Coverage will vary based on branch hours), Service Staff Management / Coaching Observe CSR and FSC interactions with customer by walking the branch floor and behind wickets Evaluate CSR and FSC performance on key evaluative and diagnostic metric sProvide regular feedback to CSRs and FSCs through Coaching for Performance programCoordinate schedules using Branch Scheduler scheduling tool Ensure CSRs and FSCs complete required training within acceptable time frame Make hiring, promotion and dismissal decisions for service staff, as necessary, Customer Service Resolve customer service escalations and complaints Fulfill products for walk-in customers as back fill for Generalist and Associate Generalist Bankers, when peaks in demand require, Operations Ensure smooth day-to-day operations particularly for front-of-house activities Opening / closing, inventory management, general house keeping, Regulatory and Audit Compliance Ensure all necessary forms are complete, accurate and submitted in a timely manner, Branch Manager Coverage Fill in for BM during leave, vacation, extended hours, or other absences, in addition to regular ABM duties Take on management and coaching activities for Generalist and Associate Generalist Bankers Resolve sales escalations and complaints Coordinate daily and weekly branch meetings Coordinate Generalist and Associate Generalist Banker scheduling during extended BM absences, Risk Management Protect the Bank's assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements, and established yield, quality, diversification and risk guidelines Comply with all regulatory, legal and ethical requirements, Undergraduate degree or equivalent work experienceRISR registered and lending qualified, Manages and coaches CSR and FSC staff in the branch, Ensures quality collaboration with Financial Advisors and other Branch Partners, Works with HR, Hewitt and the HRC for ongoing recruitment, performance management and career development activities relating to CSRs and FSCs, Works with IFL to ensure CSRs and FSCs receive required training in appropriate timeframe, Maintains connections with other specialized sales staff in the branch and Area to ensure appropriate referral opportunities are being identified, Develop productive working relationships with Bank of Montreal branch personnel (HPB, BMO CM, etc), Develop productive working relationships with community partners, Develop productive working relationships with colleagues in the Branch, Region and across PCD, Develop productive working relationships with our BMO Nesbitt Burns Insurance specialists, Financial Planning Group and various other internal departments – all of whom are integral to helping our clients achieve their various goals, Assumes management responsibility in the absence of the Branch Manager, Assists in managing customer service objectives including handling exceptions, complex issues, and complaints; monitoring and coaching performance of branch personnel; and performing support duties as needed, Performs or supervises day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures, Motivates and encourage employees to meet and exceed monthly sales goals; markets bank products and services and ensures employees have appropriate knowledge levels of bank offerings, Participates in personnel decisions as appropriate including hiring, scheduling, disciplinary actions, and evaluating performance, May participate in community events on behalf of the Bank, Proficiency with 10 key touch, Microsoft Office (Excel, Word, Outlook, SharePoint), and banking software applications (Mozart, Bancline), Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members, Outstanding listening and communications skills, both written and verbal, Knowledge of or ability to quickly learn banking and lending products, services, policies, procedures, regulatory guidelines, and effective marketing and sales practices, Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines, Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast paced environment with competing priorities and deadlines, Strong leadership and interpersonal skills; ability to motivate and achieve results through the effort of others, Flexibility to work weekend or evening hours, 3-5 years combination of banking, relevant college education, and/or supervisory experience in a customer service or sales environment, Must have all the same Proficiencies as those they are to Supervise such as, Demonstrated ability to effectively communicate in both a written and oral manner with all types of individuals, Proven track record in developing and growing a related business preferred, Knowledge of BMO NBs processes and procedures, Demonstrated ability to effectively communicate in both a written and oral manager with al types of individuals in a professional manner, Exceptional people skills and the ability to communicate with all types of individuals, Excellent communication skills including written, oral and listening skills, Values development of others Supervisory/leadership capability and/or experience, Thorough knowledge on NBs Investment and Planning Products and Technologies to be able to support IA Trainees and new recruits, Service Staff Management / Coaching Observe CSR and FSC interactions with customer by walking the branch floor and behind wickets Evaluate CSR and FSC performance on key evaluative and diagnostic metrics Provide regular feedback to CSRs and FSCs through Coaching for Performance program Coordinate schedules using Branch Scheduler scheduling tool Ensure CSRs and FSCs complete required training within acceptable time frame Make hiring, promotion and dismissal decisions for service staff, as necessary, Customer Service Resolve customer service escalations and complaints Fulfill products for walk-in customers as backfill for Generalist and Associate Generalist Bankers, when peaks in demand require. answers to questions like: How does a bank make money? This post will help you learn how to make effective branch manager objective whenever you need to write a resume … Collects loans, closes loans, and may initiate and sustain relationships with dealers. Successfully drove a strong sales culture through individual and team training to new employees. What kinds of decisions does this job take to its manager or others for approval before taking action? Assistant manager resume sample that will get jobs. Implements promotional campaigns and product initiatives, Supports the Branch Manager in performing human resources activities related to sales staff, including hiring, coaching, performance management, pay and employee terminations, Bachelor’s Degree in Finance or related field, Registered Investment Sales Representative (RISR) (Completion of IFIC or CSC and qualified to sell mutual funds), Understands technology and processes well, Able to multi-task and delegate appropriately, Possesses intimate knowledge of all aspects of branch operations, Understands full suite of financial products and comfortable answering questions and referring to the appropriate Subject Matter Expert (SME), The Assistant Manager is expected to support the efforts of the Branch Manager in leading the team, providing a differentiating and exceptional customer experience, achieving results, developing the team and sustaining the branch, They will do this by managing the branch and individual expectations; day-to-day customer service, compliance with established policies and procedures relative to bank operations, security, human resource management, etc, In the Branch Manager’s absence, the Assistant Branch Manager has full authority and responsibility for branch activities and team members, They will monitor performance and results of branch and individual staff members against expectations and establish goals, providing guidance and coaching, They may have individual sales goals themselves and may be assigned business development responsibilities as well, They may be required to work at various branches within a region (other than base their base location) as needed, Experience supervising and/or leading a team, Exemplary customer service and sales experience, Detailed knowledge of retail banking products, philosophy, policy, procedures, and documentation, Excellent sales ability including cross-selling and referral skills, Strong PC skills and previous experience with retail banking sales and transaction processing systems, Excellent communication skills (verbal, written and presentation), Strong attention to detail and accuracy skills, Observe CSR interactions with customer by walking the branch floor and behind wickets, Evaluate CSR performance on key evaluative and diagnostic metrics, Provide regular feedback to CSRs through Coaching for Performance program, Ensure CSRs complete required training within acceptable timeframe, Make hiring, promotion and dismissal decisions for service staff, as necessary, Fulfill products for walk-in customers as backfill for Generalist and Associate Generalist Bankers, when peaks in demand require, Ensure smooth day-to-day operations particularly for front-of-house activities, Opening / closing, inventory management, general housekeeping, Ensure all necessary forms are complete, accurate and submitted in a timely manner, Fill in for BM during leave, vacation, extended hours, or other absences, in addition to regular ABM duties, Take on management and coaching activities for Generalist and Associate Generalist Bankers, Coordinate daily and weekly branch meetings, Coordinate Generalist and Associate Generalist Banker scheduling during extended BM absences, Protect the Bank's assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements, and established yield, quality, diversification and risk guidelines, Your background in relationship management and extensive knowledge of financial services, Impressive time-management skills and ability to execute on multiple priorities, You have a natural ability to influence and develop others, Strong understanding of compliance and regulatory guidelines, Professional demeanor and excellent communication skills, Assisting the Branch Manager in directing and leading the branch to acquire and drive business opportunities in the local market, Assists the Branch Manager to build a strong sales and service team that can drive revenue opportunities while insuring high levels of customer satisfaction, Develop local efforts and implement national initiatives to grow business through in-branch customer contact, seminars, lead utilization, and local marketing, Assist with the management of operational activities, including full supervision of local risk and compliance issues, if a Branch Service Manager is not in place, Over time, will be responsible for managing a group of representatives and provide assistance with regard to training, developing, counseling, and motivating branch staff, Lead or assist with regional and/or corporate initiatives, Act as the interface with difficult clients who need to be guided to the management level, Assist with the measurement of service levels to determine staffing needs, 3-5 years of management experience within a financial services environment preferred, Insurances licenses and Series 9/10 required within 60 days of hire, Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being, Applies diverse tools, tactics and techniques to persuade customers to buy an array from the suite of banking products or services. 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