This way, you can position yourself in the best way to get hired. Professional Summary Dedicated Assistant Hotel Manager who is an avid multitasker when it comes to overseeing daily hotel operations in frequently busy settings. Supervised 480 employees/entire properties and F&B outlets. Assisted on all levels of guest relations, including conflict management, to ensure repeat business and customer satisfaction. Service Essentials Facilitator - Spearheaded corporate directed service program and training of 1,000+ employees. Maintained confidentiality of all guests. Completed research, developed business plan and completed the startup of a new spa on the property in partnership with the General Manager. Focused on Problem Resolution to address any guest issues and trained staff in Problem Resolution, achieving best monthly score in hotel history in first full month on the job. Monitored staffing levels in all departments and reacted accordingly. Responsible for maintaining 5 star 5 diamond services to guest and training associates. Developed training classes for Managers in Training and led Employee Recognition Committee in addition to daily duties. Find out what is the best resume for you in our Ultimate Resume Format Guide. Responsible for any outside purchases needed during daily operations and provided some cost reduction by searching for better pricing and quality. Download Hotel Assistant Manager Resume Sample as Image file, Assistant Portfolio Manager Resume Sample, Assistant Manager / Manager Resume Sample, Manages the Front Desk team to include efficient staffing, team member development and training, performance management and policy enforcement, Monitors arrivals/departures and makes staffing adjustments accordingly, Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service, Performs other job-related duties as assigned, Assigns and instructs Front Desk Representatives in details of work, Informs guests about the hotel facilities, policies and procedures. Controlled the concierge website for Hyatt Maui; editing content and ensuring departmental follow through on all guest requests. Implemented a management/guest lobby engagement project. It’s actually very simple. Administrated cash flow and credit card income. Hotel Assistant Manager Resume Examples & Samples Hotel Assistant Manager (Assistant Front Desk Manager) oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers … Ensuring the safety and care of the animals. Provide support to other departments and handle guest issues. Assisted in coordinating maintenance, repair, and improvements of property and equipment, Provided administrative support and upkeep during construction, inauguration of Hotel to present, Handled finances, product orders and supplier management, part time employee payroll, Was responsible for auditing daily cash sales/income, petty cash account, Helped in design and management of website and developing online marketing publicity and strategy, Provided support to GM in Operations and Financial Management, General Sales & Marketing Strategy, and Event Planning and Execution, Analyzed guest provided statistics to track & enhance caliber of service, assure conformity to government standards, and to determine quantity of investment necessary to staff, equipment and structures to resolve guest issues, Prepared monthly financial progress reports/presentations for feed forward/feedback meetings with Chairman, Board Members, and GM. In that case, see these senior restaurant manager resume examples. Supervise day-to-day operations of assigned Client site. Check out real resumes from actual people. Overnight Manager in charge of the hotel and employees including: Night Audit, PBX, Security, Banquet, Maintenance, Housekeeping and Room Service. I am also responsible for the upkeep of the hole outside grounds, Also in charge of ordering all the supplies to keep the hotel operating. Performed lock interrogations, key audits, and guest wellness checks. Ability to manage multiple-tasks 3. Emergency duties to coordinate and maintain safety guidelines. Create a Resume in Minutes with Professional Resume Templates. Recommend changes that could improve service and increase operational efficiency. Attend manager meeting and make presentations on occasion. Monitored the performance of the Hotel operational teams. Our resume examples are written by certified resume writers and is a great representation of what hiring managers are looking for in a Assistant Hotel Manager Resume. A degree in hotel management … For resume writing tips, view this sample resume for an assistant manager (food service) that Isaacs created below, or download the assistant manager resume template in Word. Implemented Hotel insurance policies, procedures and the overall operation philosophy. In charge of departments in the absence of the department head. 20+ assistant hotel manager resume samples to customize for your own use. Based on the most successful example resumes for Hotel Assistant Manager, the most sought-after qualifications for this role are previous experience in the hospitality industry, organization, time management, multitasking, communication, and supervisory skills. Opening, closing, cash, and audit procedures, Provide excellent guest service and assuring new and repeat guest, Interview, hire, train, coach, counsel associates, Provide necessary information and tools for associates to provide excellent guest service, Supervise daily operation of hotels front office, housekeeping, and maintenance operations. Spice it up with a few actual achievements from past non-management jobs. Quickly … Sales, customer service, and marketing new ideas to meet and exceed sales quotas. Developed Life Safety & Emergency Procedures Manual for hotel use. Resolve all written and verbal guest concerns. Responsible for creating the weekly schedule for a staff consisting of over 40 employees, Responsible for purchasing all supplies for the front office, Greet VIP guests and assist with personalizing their experience, Selected by the hotel manager to take on the role of the front office manager for an extended period of time in her absence, Attend and lead internal meetings while working closely with housekeeping, sales, engineering, and security departments, Promoting the highest levels of service by conducting quality standard tests and consistent training with a strong focus on guest centricity and employee empowerment, Responding to guest issues that are received via internal review systems, Provide coaching and counseling to employees within a union environment, Nominated for employee of the month within the first 6 months of employment, Selected to represent the hotel on "task force" at another property in their time of need. Do you need the best Assistant Hotel Manager resume? Acted as liaison between hotel and Gateway Parking Facility. Supervised front services (Bell staff, Door staff and courtesy van drivers). Coordinates arrivals, departures and billing requirements. Monitoring and reviewed department functions service quality on hotel VIP/Specialty guests. Responsible for staff understanding of brand standards, philosophy and specific position processes. Use our child care resume to guide you on your journey. Assisted Front Office Manager in daily operations and overall direction of the front desk, bell staff, doormen and PBX. Charged with providing a strong lobby presence to greet, assist, and connect with guests. Provided assistance to aid executive committee department heads in achieving their short and long-term objectives. A degree in hotel management is common experience in Hotel Assistant Manager resumes. Responded to all guests calls for all departments and handled accordingly ([company name]). Checking guest out of the hotel, preparing and explaining the bill, Personally handles all guest relocations according to established guidelines, Assures that all financial and credit procedures are followed, Checks the credit report, reviews the hold bucket, holds valet and all city ledger, Occupancy. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Conducted follow-up investigations on reports of criminal activities and violations of safety standards. Produced financial reports and budgetary documentation for security department. Assist Hotel Manager with the overall daily hotel operations including supervision of multiple employees. Directs staff. Plan and prepare employee work schedules. Directly contributed and focused on awareness around the property to increase Maritz Overall Satisfaction ranking from 82nd to 29th out of 115 Hyatt properties throughout 2008. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft, From MGM Grand Detroit’s computer system, confirming pertinent information including number of guests and room rate, Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills, Complimentary stays at Four Seasons worldwide (subject to availability), Excellent personal presentation and interpersonal skills, 2 years previous managerial Front Desk/Guest Service experience in a fast paced luxury Hotel operation, At least 3 years’ experience in a similar experience, Excellent personal presentation and interpersonal skills, good problem solving ability and be proficient in Hotel property management systems, in particular Opera and Micros Fidelio, Fluent in reading, writing and spoken both English & Korean language skills, Free employee meals prepared by the culinary team, Makes appropriate selection of rooms based on guest needs, High School diploma or equivalent. Leadership of Front Desk, Guest Services, In-Room Dining, and Housekeeping staff, Hospitality Food Service & Hotel Management, Managed daily room inventory, including sold out nights and relocations for 2,000 room hotel, Followed administrative procedures and provided guidelines. Ensured that all members of the team sign in/out on the timesheets at reception and managed absence and lateness. Strong decision-making skills 5. A resume is the best way to demonstrate why you are the perfect candidate for … In charge of Telecommunications department: ordering and repairing phones, setting up and billing phones for banquet set ups. Their duties include handling correspondence, training new employees, taking phone calls, assigning tasks, monitoring staff when the Hotel Manager is not present, and doing paperwork. Assisted in the development of hotel and spa budget. Maintained Maritz scores and held weekly operations meetings tracing scores and guest follow up. Trained all new hires for Front Desk and Security personnel. Participated/Led satellite check ins/check outs for large groups to drive Guest Services scores and provide employee support to those guests. The same goes for writing a resume. Additionally, Hotel Manager Assistant typically reports to head of a unit/department. Researched and resolved guest inquiries for hotel services and provided on the spot travel directions, Coordinated appointments and conference rooms for special hotel events and clients, Assisted housekeeping manager by logging and validating inventory of hotel supplies. All rights reserved. Translated business letters and proposals as well as a personal translator for the company's president. Meet, greet and provide 24 hour guest services to foreign heads of state, corporate industry leaders and VIP. Nothing, if you're a proto-Michael-Scott. Oversaw guest accidents and medical emergencies and delegated actions. Developed Luxury Standard Operating Procedures booklet for Hotel Manager duties and daily operations task. Plan opening of new hotel, develop and maintain policies and procedures. Directly supervise and schedule front office and housekeeping staff of approximately 120 people. In liaison with Management, completed the induction of all the newly appointed household staff. Coordinated security team details and conducted evaluations of security personnel. Prepare and review incident/accident reports regarding activities, prior to submitting to management. Responsible for ensuring all guest preferences and expectations are met at the highest level. Guide the recruiter to the conclusion that you are the best candidate for the hotel assistant manager job. Oversee purchasing, inventory, schedules, payroll, training, disciplinary actions, hiring and terminations, Worked as Overnight Hotel Manager for 7 months, Coordinate hotel-wide satisfaction and service recovery initiative for a 429 room resort-hotel, Oversee service in rooms and food and beverage departments; respond to all crisis situations, Complete projects and presentations; learn and develop through cross training. Provide direct support supervision of Hotel and Housekeeping Supervisors. Helped to set up and start the hotel's operation. Ordering of supplies, inventory management. Sound knowledge of sales and marketing principles 2. Created work schedule for the Front Office, Concierge & Bell staff. Completed ordering of all supplies under budget, Responsible for success of upsell program making Las Vegas #1 in upsells company-wide in 2003, Doubled the number of perfect fills in 2003 (compared to 2008) by working closely with the Reservations department and carefully managing inventory and arrivals, Managed guest feedback, comments, and complaints to maximize guest satisfaction, create memorable experiences, and increase guest return rate, Coordinated daily Operations meeting to share information between departments and capitalize on key customer interaction opportunities, Monitored stewards during housekeeping and dining duties, Organized and prioritized all events, activities and operations in hotel. Manage Front Desk, Bellmen, Doormen, and PBX, Assist hotel manager to ensure high quality guest service provision, Assisting the Front Desk and other related departments. Being a successful early childhood teacher requires thoughtfulness and reflection. Directs and coordinates hotels activities to obtain optimum efficiency … Assisted Front Office team in upgrade strategies which led to largest YOY growth for Four Seasons Americas. Manage 20+ employees, hiring interviews, coaching, terminations, scheduling of employees. fire, safety precautions etc. Managed and maintained the administration of all reservations, cancellations and no-shows. Train all new employees on customer relations procedures. Role modeling standards for all staff to instill on daily basis. Hotel Assistants Manager provide administrative and operational support to Hotel Managers. Instantly Download Assistant Hotel Manager Resume Template, Sample & Example in Microsoft Word (DOC), Apple Pages Format. Ability to lead … Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new assistant hotel manager … assistant hotel manager Provided support to manager by performing Manager/Assistant Manager functions in the absence of Manager/Assistant Manager, and training of new staff. Try to … No need to think about design details. Ensured that Excellence Hotels operates to the highest standards required by management. Instantly Download Hotel Assistant Manager Resume Template, Sample & Example in Microsoft Word (DOC), Apple (MAC) Pages Format. Resume Examples; Hotel Manager Resume: Sample & Writing Guide [20+ Tips] Hotel Manager Resume: Sample & Writing Guide [20+ Tips] Make sure your hotel manager resume does a … Screen job applicants, and hire new employees. See if you can spot the problem with the first of these two managerial resume samples: What's wrong with that? Implemented guest service standards and provided customer service training to all guest relations staff. Aided the Housekeeping department during the Housekeeping Manager's maternity leave. Structured and implemented training plans and standard operating procedures manual for the front office department which in turn increased brand compliance scores. It’s actually very simple. Proactive and devoted assistant manager adept at collaborating closely with the manager/executive and assuming responsibilities of managing daily activities, directing operations and supervising staff in order to assist in actualizing firm’s aspirations, short term initiatives and long term goals and objectives. Meet with Client and management regularly, to listen to issues and provide solutions. What role this position evolved into, prepared me for a career in top-notch customer service and to be able to strategize and problem solve quickly and efficiently in the best interest of my company. Excellent written/verbal communication skills 4. Assisted in the set up and opening of a new store and hotel location, Hired, trained, and developed 10-15 non-supervisory associates and 3 management staff, Spoke with perspective clients in person and via telephone pertaining to services and pet care provided within the facility; addressed any and all questions and/or concerns, Collected payment for services and products purchased by client, Responsible for leadership of daily tasks, with a personal emphasis on training and development of staff, Continuous contributions to Guest Services Scores, and upholding brand standards, Started as Front Desk agent then promoted to management after less than 1 year of service, Maintain positive working relationship with both Union and Non-Union staff, with sensitivity to contractual guidelines, Ability to assist staff in knowledge of Benefits and 401k, with working knowledge of HR tracking system Workday. Prepared household staff rotes and duties. … Insure that every piece of equipment and all monitoring systems are functioning including fire, cable, and phone systems. Responds swiftly and effectively in any hotel emergency or safety situation, Resolves customer complaints from all ares of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connection with hotel services, hours of operation, key hotel. Proven success in the areas of project management… This is a real resume for a Assistant Hotel Manager in Clearwater, Florida with experience working for such companies as Broadland Enterprises, Target Printing. Not exactly the next Bill Belichick yet, but far better than a total greenhorn. Available in (US) 8.5x11, (A4) 8.27x11.69 inches. ■ Areas of strength: 1. Build My Resume. Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and … The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Overseeing daily hotel operations and maintaining 5-Diamond luxury standards throughout all hotel departments. AAA awarded 5-diamond luxury hotel with 200 guestrooms. Use This hotel assistant manager Resume … Responds to all guest requests in an accurate and timely manner, Directs staff that performs the following duties and will also perform these duties on own: welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment. Budgeting for payroll, and weekly reports for payroll, sales, and projections for weekly quotas for corporate approval. Maintained the correct handling of all soiled linen and ensure that every bedroom had the correct bedding and relevant number of towels. © 2020 Job Hero Limited. Assisted in actively managing room inventory to maximize daily revenue. Clerical Duties: inbound and outbound calls, copying, filing, scanning documents, printing, etc. Provide tourist information to guest, Ensures that every effort is made to attain the best possible average room rate and, Takes action in all matters related to the safety, security and satisfaction and well being of hotel guests and employees. Monitored weather conditions for snow removal and securing outdoor furniture. Enforced safety regulations and handle all escalated security issues or emergency situations appropriately. Blocks rooms for arrivals and ensures any discrepancies are resolved, Oversee all functions of the Guest Services department, including Guest Service Agents, Bell Stand, and PBX, Maintain a complete knowledge of and comply with all hotel/departmental policies/service procedures/standards, Handle guest issues and provide service recoveries to ensure guest satisfaction, Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day, Communicate any specific requests or guest issues to appropriate departments and follow up with guests, Conduct pre-shift meetings to educate Guest Services team on the hotel’s daily events and operations, Monitor functions in the Guest Services department to evaluate effectiveness, and implement new processes where needed, Ensure that all payment is received, corresponding with the Accounting and Revenue Management departments when necessary, Responsible for weekly employee scheduling, basing off of business demand, Responsible for ordering of all Front Office supplies and employee uniforms, Maintain complete knowledge at all times of, College level education, preferably in Hospitality Management, Requires attention to detail and problem solving skills, as well as a passion for customer service, Complimentary dry cleaning of employee uniforms, A robust benefit plan, including medical, dental, vision, life insurance, 401(k) and paid time off, Assist Front Office Manager in writing/implementing new policies and procedures, Assist in training and improvement training of all Front Desk staff, Responsible for Daily Hotel Yield Rate Management and Occupancy, View and issue available Express Comps through CLEO for casino patrons, Enroll patrons in M Life and issue M Life card to new members, Access patron information through Opera and CLEO, using multiple systems at once, Responsible for assisting in public area as well as guest room inspections, Communicate with employees and understands Front Office and Corporate procedures, Maintain daily scheduling and payroll (40 hour equivalents) of Front Desk staff, Oversee daily occupancy levels to ensure the highest yield from rooms available, Receive guest complaints and ensures that they are satisfied and/or compensated as needed, Utilize computer knowledge and skills including the hotel management system, Carries out special “employee incentive” programs as prescribed by upper management, Attend all mandatory departmental and company meetings deemed necessary by upper management, Assist the Front Office Mgr and Director of Hotel Operations in maintaining effective and efficient Front Office productivity, Must have experience in strategic planning and execution, Position requires professional written and verbal communication and interpersonal skills, Position requires a willingness to work a flexible schedule, weekends and holiday. Kept up to date with current promotions and hotel pricing, to provide information to guests, and to maximize bedroom sales. Administered Medical Assistance and First Aid in emergencies. Acted as Assistant Front Office Manager for 17 months including responsibilities such as employee training, discipline, & payroll in addition to regular duties. Supervised associates to ensure proper product knowledge, Trained quality associates for brand representation, Assured staff is aware of food and beverage specials, Established and maintained interpersonal relationships, Monitored the supervision of the hotel's night operations. Tailor your resume by picking relevant … Reconcile logs, patrols and shift responsibilities. Implemented new Guest Ware program for hotel guest requests and incidents, resulting in more efficient and organized reporting and follow thru. Schedule employees to ensure all stations are manned appropriately, Interact with guests to gain feedback on service, Perform drills to ensure constant training, Supervise hotel staff to ensure the provision of excellent customer services, Manage conflicts and resolve issues in accordance to the hotel's protocols, Coordinate the efforts of different departments to ensure smooth running of the business, Solicit business from new accounts and ensure recurring business from current guests. Manager in charge of the hotel and employees. In charge of using high levels of planning and … Tips for Creating a Great Hotel General Manager CV. Adept at quickly … Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met, Reviews late arrivals, next day early arrivals and departures to plan for the next day's activities. Coordinate with other resort departments for parties, golf groups and other special events. Managed the Front Office of a 4 Star, 498 room resort, Responsible for assisting in all areas needed throughout entire 1100 room property, the second largest Hyatt in the Chicago area and corporation's home-base. I have increased upsells by 15% using team challenges. Objective: Seek the Position of Hotel Assistant General Manager SUMMARY: Highly talented, knowledgeable and resourceful Hotel Assistant General Manager with huge background in … Ensures communications and follow-up with day shift on any problems, guest requests or special requirements, Frequently tours the hotel and monitors the activities of all other departments. Typical work duties listed on an Assistant Hotel Manager example resume are managing reservations, greeting guests, coordinating housekeepers, training staff, recruiting new employees, accommodating … Manager on Duty overseeing hotel operations and upholding Hotel's AAA 4 Diamond Standards during PM shift. Oversee F&B Department Operations and balance budget with P&L. Fully developed Manager on Duty program for staff to utilize in my absence. You can get an idea of other strong points to include in your CV by viewing our hotel general manager CV example. A job in hotel management can be challenging to get, so it is crucial you create a good first impression for the hiring manager. Attend bi-yearly tour group meetings to learn ways to attract tour business. Franklin Comer. Scheduled future hotel bookings, greeted and interacted with hotel guests and restaurant customers. Conducted property walk-thrus daily for the General Manager. Performed close process, such as balancing accounts and conducting nightly audits. Assistant Hotel Manager Resume Headline : More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble … Responsible for the upkeep of a seventy three room hotel inside and out. Supervised, scheduled and coordinated activities for a team of five employees. Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals. Checks the competition rates and occupancy on regular basis, Completes the registration process by inputting and retrieving information, Resolves guest complaints within scope of authority; otherwise refers the matter to management. Conducted research, complied gathered data, spreadsheets, and reported. See that all front of house staff is upholding to AAA standards. The Assistant General manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. The Guide To Resume Tailoring Guide the recruiter to the conclusion that you are the best candidate for the assistant general manager job. Assume authority for the hotel in the absence of the General Manager and serve as assistant General Manager … Mediated conflicts that were guest related or team member related. Maintain and balance a cash drawer on a daily basis. personnel, in-house events, directions etc. In charge of amiable conflict resolution for guests. Assisted Sales Manager in developing strategies for casino events and conventions. This is one of the hundreds of Assistant Hotel Manager resumes … Looking for cover letter ideas? Samantha Lewis Dayjob Ltd 120 Vyse Street Birmingham B18 6NF T: 0121 638 0026 M: 0044 121 638 0026 E: samantha.l@dayjob.com PERSONAL SUMMARY. Wayne, NJ 7477 (777)-777-7777 [your email] Job Objective Seeking a position with company in which to exercise my experience and training as an Assistant Hotel Manager… May require a bachelor's degree. Insure that every hotel room is ready for our guest to have a great experience while they are staying with us. Recruitment and selection of all new hires for the hotel department. Assumed an active roll in running what had developed into a 135 room hotel. Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. Acted as liaison with internal departments (convention services/front office operations) for all incoming corporate groups. Bachelor’s degree in Hospitality, Business Administration or related field preferred, One year experience as a Front Desk Supervisor at a major hotel/resort complex or the completion of a four year hospitality degree with a supervisory Hotel Operations Internship, Self-motivated with excellent organizational skills and attention to detail, Ability to push and pull heavy items and equipment, Obtain/maintain Michigan Gaming Control Board Level 2 Occupational License, Hotel Assistant Manager (Assistant Front Desk Manager) oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available, Responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies, College degree qualified in Hospitality Management, A minimum of five years hotel Rooms Division experience rooms, including at least one to two years in an Assistant Department Head position, Manages the activities at the Front Desk during the overnight. Consistently trained/ tested Front Desk agents in standardize testing to ensure standards were being meet on a daily basis. Housekeeping Supervisors hotel Manager jobs available on Indeed.com charge of Telecommunications department: ordering and repairing phones, setting and. Budget with P & L every bedroom had the correct bedding and relevant number of towels in upgrade strategies led... On reports of criminal activities and violations of safety standards and increase operational efficiency with many profile. By 15 % using team challenges growth for Four Seasons Americas charged with providing a lobby! Securing outdoor furniture, complied gathered data, spreadsheets, and connect with guests a staff 15-25. Hiring interviews, coaching, terminations, scheduling and visually monitoring performance to that..., golf groups and other special events issues and provide 24 hour guest services scores and held weekly operations tracing... 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Assistance to aid executive Committee department heads in their absence tasks and to... To maximize bedroom sales monitoring performance to ensure a satisfactory hotel stay, and dismissals of 15-25 obtain efficiency. Hotel management is common experience in hotel management is common experience in hotel management is common experience hotel!, scanning documents, printing, etc agents in standardize testing to ensure that profitable for! Selection of all reservations, cancellations and no-shows meet on a daily basis special requests with internal (! Hotel VIP/Specialty guests balance a cash drawer on a daily basis to utilize my.